This privacy policy explains how Klang Explorers handles personal data in connection with its website, inquiries, and guided tour arrangements. It follows the data lifecycle from collection through use, disclosure, retention, and deletion.
We may collect name, email address, phone number if provided, inquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser or device information to support site operation and security.
We receive data when you submit a contact form, send an email, call us, or provide details during booking discussions. Some technical information is generated automatically when you visit the website or use its forms.
Essential cookies help the website function properly, including form handling and basic security. Preference cookies remember privacy choices so the site can apply them on later visits. We do not state that analytics or marketing cookies are active.
We use only essential cookies for site operation and cookies that remember privacy preferences. If your browser blocks or clears cookies, some settings may not persist, but the website should remain usable for basic functions.
We use personal data to respond to enquiries, confirm booking details, review date and light preferences, arrange route confirmation, process payment-related administration, carry out website security checks, and provide the requested guided experience. We may also use limited data to communicate practical information before the walk and to offer location recommendations after the tour where relevant to the service.
Personal data may be shared with service providers that support website hosting, form delivery, technical maintenance, or communication handling. Any such recipient is expected to use the data only for the relevant operational purpose and to apply appropriate confidentiality safeguards.
We may disclose personal data to public authorities, regulators, or other parties when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security and fraud concerns. We do not disclose data for unrelated purposes.
Privacy rights lifecycle
You may ask us to access, correct, or update your personal data, and in some cases to object to or restrict certain processing. Where deletion is requested, we will assess whether the data must be kept for legal, operational, or recordkeeping reasons before taking action.
To protect privacy, we may ask for enough information to confirm your identity and understand the scope of the request. Once verified, we will review the request, respond within a reasonable timeframe, and explain any limitation that prevents full completion.
We retain personal data for the period needed to respond to enquiries, manage bookings, provide the requested experience, maintain business records, and meet legal or security obligations. When data is no longer needed for those purposes, it is deleted, anonymised, or otherwise handled according to our lifecycle review process.
If we make material changes, we will update the policy text on the website and may use reasonable notice methods where appropriate. The revised version applies from its stated effective date, and continued use of the site after that date indicates awareness of the update.
Use the contact channels listed here for questions about this policy or the handling of personal data.
